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GUESTHOUSE POLICY / HOUSE RULES
Royal Barracks Guest House is 100% Smoke-Free. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and/or is difficult to remove from the air, carpet, walls and furniture, we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. Our lovely courtyard is our Designated Smoking Area. Please be courteous and use the provided ashtrays and do not toss butts and other refuse on the ground, garden or furnishings. Please note that the use of marijuana is illegal in Louisiana. We do not permit illegal activity of any kind on our premises.
Our policy is to remind a guest of our Smoke-Free status. Continued disregard of our policy may result in the guest being evicted with no refunds.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated and regarded as smoking.
PRE-AUTHORIZATION AT CHECK-IN:
A pre-authorization of a credit/debit card is required at check-in. This is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax. Your credit card is not valid unless signed. We will refuse an unsigned card. Pre-authorization is not a charge to your account, it is a hold on those funds. Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank. Generally, most banks release the hold within 3-5 days. It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations. We are unable to remove pre-authorizations directly through our guesthouse.
Upon check-in, we require valid contact information from the guest including first and last name, street address, phone number, email address and signature. The names of all guests occupying the room must be registered.
We will make every effort to honor special requests such as a specific room, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
Except for the microwave and refrigerator units that the guesthouse provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. Not all rooms have a microwave and refrigerator unit. These units are provided on a first-come, first-served basis. Use of the courtyard microwave is provided to all registered guests 24-hours a day. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric - a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option.
CHECKS AND CHECK CASHING:
We do not accept checks and we do not provide check cashing services.
DEBIT CARD/CREDIT CARD HOLDERS:
If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Royal Barracks Guest House has no control over the policies of your bank and will not be held liable for any "insufficient funds" penalties or any other resulting fees or charges.
DEPOSITS AND GUARANTEES:
A major credit card is required at the time of booking to guarantee the room and secure the reservation period. The amount of deposit required will adjust based on how far in advance you are making your reservation. It will be no less than one (1) night paid in full per room reserved.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the guesthouse, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver's license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
Please contact the guesthouse directly to purchase or redeem gift certificates at (504) 529-7269.
All rates are quoted in United States currency, plus tax. Rates may increase without notice. Rates as advertised on the Royal Barracks Guest House website or any other website or promotional material are subject to change at any time and may increase or decrease at the guesthouse's discretion. Rates are based on Standard Room (1-2 guests) or Suite (1-4 guests) occupancy and are subject to availability.
RIGHT TO REFUSE SERVICE:
Royal Barracks Guest House is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. Royal Barracks Guest House has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our guesthouse or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Louisiana and the owners for the operation and management of the guesthouse. Royal Barracks Guest House will refuse service or evict a guest: (1) for refusal or failure to pay for accommodations; (2) is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Louisiana laws; (3) acts in a disorderly fashion as to disturb the peace of other guests; (4) is unable to properly supervise their children at all times; (5) seeks to use the guesthouse for an unlawful purpose; (6) seeks to bring into the guesthouse an unlawfully possessed firearm; or any item including an explosive, hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; (7) destroys, damages, defaces, defrauds or threatens harm to guesthouse property or guests; (8) causes or permits persons to exceed the maximum allowable occupancy of room; (9) refuses to abide by the reasonable standards or policies established by Royal Barracks Guest House for the operation and management of our guesthouse.
Out of respect for our neighbors and all of our guests, quiet hours are from 10:00 P.M. to 9:00 A.M. If you become aware of a disruptive guest, please contact our Front Desk. Voices, televisions and other devices must be kept at a respectful low level at all times. Doors and gates should be opened and closed quietly.
No visitors after 10:00 P.M. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities. As a registered guest, you are responsible for your visitor at all times.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability and can only be booked directly through the guesthouse. Please call the guesthouse directly to discuss available configurations. The following connecting combinations are available.
· The Suite – Connecting to the Bunk Room
One queen-sized bed, and one daybed with trundle and one set of twin-sized bunk beds
Accommodates 6 guests with two bathrooms
· The Suite – Connecting to the Peacock Room
Two queen-sized beds and one daybed with trundle
Accommodates 6 guests with two bathrooms
· The Garden Room – Connecting to the Bunk Room
One queen-sized bed and one set of twin-sized bunk beds
Accommodates 4 guests with two bathrooms
· The Suite – Connecting to the Peacock Room – Connecting to the Bunk Room
Two queen-sized beds, one daybed with trundle and one set of twin-sized bunk beds
Accommodates 8 guests with three bathrooms
· The Suite – Connecting to the Peacock Room – Connecting to the Bunk Room – Connecting to the Garden Room
Three queen-sized beds, one daybed with trundle and one set of twin-sized bunk beds
Accommodates 10 guests with four bathrooms
Cancellation Policies differ for Regular Stays and those during Special Events. You will be advised while making your reservation which Cancellation Policy is in effect for your reservation period.
CANCELLATION POLICY FOR REGULAR STAYS (NOT DURING SPECIAL EVENTS):
One night lodging fee is required at the time of reservation as deposit for non-Special Events dates. The remaining lodging fees will be due in full ten (10) days prior to your scheduled date of check-in.
Cancellations must be made up to ten (10) days prior to your scheduled date of check-in for stays non-Special Events stays to be eligible for refund of your deposit. A Cancellation Fee will be charged in the amount of $50.00 per room.
Cancellations made less than ten (10) days prior to your scheduled date of check-in for stays not during Special Events will result in the forfeiture of your deposit on each room reserved.
CANCELLATION POLICY FOR STAYS DURING SPECIAL EVENTS:
Fifty (50%) Percent of the amount of your entire stay is required at the time of reservation as deposit for stays during Special Events. The remaining lodging fees will be due in full thirty (30) days prior to your scheduled date of check-in.
Cancellations must be made prior to thirty (30) days of your scheduled date of check-in for stays during Special Events to be eligible for refund of your deposit. A Cancellation Fee will be charged in the amount of $75.00 per room.
Cancellations made less than fourteen (14) days of your scheduled date of check-in for stays not during Special Events will result in the forfeiture of your entire deposit (fifty (50%) Percent of the amount of your entire stay) on each room reserved.
Royal Barracks Guest House is not responsible for weather conditions, personal emergencies or schedule changes, nor is it responsible for any unforeseen occurrences including, but not limited to, severe weather activity, acts of war, widespread health emergencies (i.e., pandemics), etc. Such events may result in vouchers for the paid amount to be redeemed within one (1) year of the date of your scheduled date of check-in.
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in your credit card being charged the full room rate for each night of your reserved period of stay, plus taxes and applicable fees.
DO-NOT DISTURB AND ACCESS TO ROOMS:
We do not provide daily housekeeping. However, we are always willing to accommodate your needs. We reserve the right to enter the room at subsequent times to fulfill guest requests, check for safety and verify the condition of the room. Management reserves the right to enter a room for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Guesthouse Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Guesthouse Policy/House Rule is broken. Law enforcement will be granted immediate access to guesthouse property and rooms of evicted guests.
Well behaved children of all ages are welcomed. As the parents, guardians, or chaperones of children, you are personally and legally responsible for, and must supervise, them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the guesthouse property unsupervised.
We are a pet-free facility.
Room occupancy requirements are based on fire code/fire safety restrictions. Our rooms accommodate two (2) guests each with the exception of The Suite, which accommodates four (4). If you exceed the maximum number of guests allowed, you will be asked to rent another guestroom for proper accommodations or vacate the guesthouse.
ROOM DOOR AND ACCESS GATE CODES:
Room door and access gate codes are issued to the registered guest(s) only. No room or gate codes will be issued to youth under 18 at any time. Guests are not authorized to share door or gate codes with anyone.
This is a 100 % NON-SMOKING guesthouse, including medical marijuana. Rooms are cleaned and inspected prior to check-in and upon check-out. A detailed log is maintained on each room's furnishings and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. Depending on the infraction, law enforcement may be notified. We follow all CDC guidelines in cleaning our facility.
Your comfort is very important to us. We do not change bed linen during your stay unless requested to do so and if all personal items are removed therefrom. Likewise, clean towels will be provided upon request. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Royal Barracks Guest House assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (504) 529-7269 and we will try to assist you in locating your lost item.
Royal Barracks Guest House is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has been found. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations or disposed of accordingly by Royal Barracks Guest House. All perishable items, underwear and miscellaneous toiletries are discarded.
RETURN OF FOUND ITEMS:
We will be happy to return your lost item(s) to you via the United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged for packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Royal Barracks Guest House is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.
Registered guests of legal age who choose to bring their own alcoholic beverages may consume them in their room or in our courtyard. Any consumption of alcohol by minors is against Royal Barracks Guest House policy and may result in immediate eviction without any refund.
FIREARMS AND WEAPONS:
The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff and owners, and pertains to the presence of firearms and weapons on guesthouse premises. Royal Barracks Guest House recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises. Royal Barracks Guest House is private property. Guests, who are lawfully permitted to possess a firearm or weapon, may bring such onto our guesthouse premises for storage purposes only, with the understanding that they are personally responsible for following:
· Guests must abide by all Federal, State, and local laws.
· Firearm and weapons must be appropriately registered.
· Firearms must be unloaded.
· No cleaning of firearms is permitted on guesthouse premises.
· Firearms and weapons must be safeguarded and secured in either a locked, hard sided firearm container or a soft gun case provided by the guest at all
times and clearly labeled with their name and contact information.
· No firearms or weapons in any common areas.
Guests and vendors who fail to abide by our policy may be asked to leave the guesthouse premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy. It is our policy to promptly turn over any firearms left on the property to the Orleans Parish Sheriff's Office if we are unable to contact the owner. Questions concerning these policies or implementation may be addressed to the guesthouse owners directly (504) 529-7269.
BICYCLES, SKATEBOARDS, HOVER BOARDS AND ROLLER BLADES:
Bicycles, skateboards, hover boards and roller blades are not permitted in guest rooms and are not to be in use in any common areas. Depending on available space, Front Desk staff will be happy to secure these items for you on our courtyard. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
IN CASE OF EMERGENCY OR FIRE:
The guesthouse is fully equipped with smoke detectors and heat sensors that are monitored 24-hours-a-day/7-days-a-week. Please notify the Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found in the Guest Information Notebook located in each guest room.
NO IN-ROOM PARTY:
Royal Barracks Guest House enforces a No In-Room Party Policy to ensure we can protect the guesthouse and our guests at all times. No parties, loud disturbances and/or noise-nuisances are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the guesthouse without refund. The registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. Anyone not listed on the Guest Registration Form after 10:00 P.M. will be considered a "party." You will be ordered to vacate the premises without refund. Exceptions to this In-Room Party clause are possible only with PRIOR approval by Management and with an additional deposit being required and paid in advance.
FREE Wi-Fi ACCESS:
Access to our Wi-Fi is free for our registered guests. The guesthouse Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room's location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. Royal Barracks Guest House assumes no liability for guest use. Guests are not authorized to share Wi-Fi access codes with anyone.
All staff is trained and required to respond to potential violations of our Guesthouse Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Royal Barracks Guest House for safety of all guests, staff, owners, property and the operation and management of the guesthouse will be evicted, with no refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Guesthouse Policy/House Rules.
TERMS & CONDITIONS:
Royal Barracks Guest House makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Royal Barracks Guest House does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
MENUS, WEBSITE LINKS AND INFORMATION:
The menus, website links and any and all other information provided by any owner or employee of Royal Barracks Guest House or in the Royal Barracks Guest House Guest Information Notebook in each guest room are for the convenience of our visitors and are provided in good faith. Royal Barracks Guest House does not accept liability for the services or products provided or the content or links provided by any third-party, nor does it accept liability for any indirect or consequential damage or loss arising from any association with a third-party.
ILLNESS AND EPIDEMICS:
Royal Barracks Guest House reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our guesthouse premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
PARK AT YOUR OWN RISK:
Royal Barracks Guest House has no on-site parking available. Guests must use local pay-parking facilities and park at their own risk. Royal Barracks Guest House does not assume liability or responsibility for any vehicle, occupants, or contents thereof.
DAMAGE AND/OR THEFT OF GUESTHOUSE PROPERTY:
You are liable for any damage howsoever affected (whether by the deliberate, negligent or reckless act) to the room(s), guesthouse's premises or property, caused by you or any person in your party whether or not staying at the guesthouse during your stay. Royal Barracks Guest House reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Royal Barracks Guest House as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the guesthouse property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or "trashed" will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, décor, etc. will be charge at One Hundred Twenty (120%) Percent of full and new replacement value, plus any shipping and handling charges. Any damage to guesthouse property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including but not limited to mattresses, mattress pads, pillows, sheets, blankets, bedspreads and towels, resulting from negligence or misuse or any kind, including but not limited to the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH SECURITY AND FIRE SYSTEMS, INCLUDING CAMERAS:
Royal Barracks Guest House reserves the right to take action against any guest or visitor found to have tampered or interfered with any security and/or fire detection equipment, including fire extinguishers, throughout the guesthouse. Guests or visitors found to have tampered with any security and/or fire detection equipment, including fire extinguishers, will be charged with any costs incurred by the guesthouse due to their actions and will be evicted from the guesthouse without refund. Depending on the severity of the guest actions, law enforcement may become involved at the guesthouse's discretion. Should the fact that security and/or fire detection equipment, including fire extinguishers, had been tampered with come to light after the guest has departed, we reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to your room or the Guesthouse property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
CHANGES OR MODIFICATION TO THE GUESTHOUSE POLICY/HOUSE RULES:
Royal Barracks Guest House reserves the right to amend, modify, change, cancel, vary or add to these Guesthouse Policies/House Rules or the arrangements and content featured on our guesthouse website at any time without prior notice. Please check our website regularly for updates to Guesthouse Policy/House Rules. Any modification to these Guesthouse Policy/House Rules that occurs before your departure is considered a part of your reservation agreement with us. A copy of these Guesthouse Policy/House Rules is in the Guest Room Notebook and available from Front Desk staff upon request.